Privacy policy

What we collect

We collect the contact, business, financial-range and document information that you choose to submit, plus basic technical and usage information needed to operate and protect the service.

How we use it

We use the information to create and manage private seller cases, prepare draft listings, review submissions, answer enquiries, match buyers and sellers, arrange meetings or document access, and keep necessary service and consent records.

AI and service providers

Relevant submitted text may be sent to contracted hosting or AI processing providers only to deliver these functions. Do not submit passwords, payment-card data or unrelated identity documents. AI output is reviewed before publication.

WhatsApp enquiries

If you contact our EasyBiz WhatsApp number, WhatsApp and its platform provider deliver the conversation. If YCloud is connected as the provider, YCloud receives the phone numbers, message content and delivery metadata needed to route and manage messages; it may retain these records under its privacy policy, separately from our assistant database. An automated assistant first asks for permission before sending short answers to Cloudflare AI for limited classification. If its separate public-fact reply option is enabled, the notice also asks permission before sending short general process questions to Cloudflare AI to select from approved public text. The selected text may not fully answer your question; an EasyBiz person handles case-specific matters. If you consent, we store your WhatsApp number and selected buyer or seller preferences for private follow-up. We also record message references, a hashed sender identifier, consent, assistant and handoff status, and reply status to prevent duplicate replies and pause the assistant when a person is requested. We do not store raw chat text in the assistant database, create a buyer or seller case from the chat, publish a listing, or release private files automatically. A team member may receive a private alert with your number and selected preferences. Reply STOP to stop the assistant or HUMAN to request a person. Avoid sending identity documents, banking details, exact addresses or confidential business files in chat; use the private seller case instead. Assistant records older than 90 days are deleted when a signed webhook next runs; WhatsApp or other service records may be retained separately.

YCloud privacy policy

Website measurement

On public pages we use Google Analytics and Google Ads tags to measure page views, selected marketplace filters and completed WhatsApp handoffs. We do not intentionally send names, phone numbers, email addresses, free-text answers or uploaded files in these events. Google Signals and advertising personalization are disabled in our configuration. These services may use cookies or similar identifiers.

Team Google sign-in

Authorised EasyBiz reviewers may sign in with Google to access the private review desk. Google supplies an identity token containing the account identifier and email address. We verify the token and approved account, then create a secure EasyBiz session for up to 30 days. This sign-in does not request access to Google Drive, Gmail or other Google account data, and it does not send seller or buyer case records to Google.

Public and private information

Contact details, legal names and private files are not intentionally placed in the public listing. A public draft is shown separately before the publication decision. Counterparty disclosure and document access are handled case by case.

Retention and security

We retain records for as long as reasonably needed for the case, dispute handling, security and legal obligations. We use reasonable safeguards, but no online system can guarantee absolute security.

Your choices

You may ask about, access or correct personal data we hold, withdraw optional marketing consent, or request deletion where applicable by emailing [email protected]. We may need to verify the requestor and retain records that the law or an active dispute requires.